Caulfield Fresh Fold – Membership Terms & Conditions

Version 1.0
Effective Date: 20 July 2026

Membership Agreement

By submitting a booking request, purchasing a membership or using the services of Caulfield Fresh Fold, you acknowledge that you have read, understood and agree to be bound by these Terms & Conditions.

1. Service

Caulfield Fresh Fold provides a premium pickup, wash, dry, fold and delivery laundry service within our designated service areas.

Collections or deliveries requested outside our standard service area may incur an additional travel or service fee, which will be advised and agreed prior to collection.

Whilst we endeavour to provide reliable scheduled services, all services remain subject to availability.

2. Membership Inclusions

Each membership includes the laundry allowance, pickup frequency and service inclusions specified within your selected membership plan.

Laundry exceeding your membership allowance will be charged at the applicable additional per kilogram rate for your membership.

Additional services requested outside your membership inclusions may incur additional charges, which will be communicated prior to invoicing wherever reasonably practicable.

3. Inspection & Weighing of Laundry

Laundry is weighed upon collection using calibrated equipment.

The recorded collection weight will be used for invoicing purposes and shall be deemed final unless an administrative or weighing error is identified by Caulfield Fresh Fold.

Whilst reasonable care is taken during collection, Caulfield Fresh Fold does not inspect every individual garment before laundering.

Customers acknowledge that garments may contain existing wear, stains, loose stitching, damaged zippers, missing buttons or other pre-existing defects.

Unless specifically identified by the customer prior to collection, these conditions will be considered pre-existing and Caulfield Fresh Fold accepts no responsibility for their repair or replacement.

4. Payment

Invoices are issued after each collection has been weighed.

Payment is required prior to delivery unless alternative payment arrangements have been agreed in writing.

Failure to pay invoices by the due date may result in suspension or cancellation of future collections until outstanding balances have been paid in full.

5. Pickup & Delivery Windows

Customers nominate their preferred pickup day and collection window when booking.

Whilst every effort is made to arrive within the requested timeframe, traffic conditions, weather events, vehicle breakdowns, public holidays, staff illness or unforeseen operational circumstances may occasionally result in delays.

Where significant delays occur, Caulfield Fresh Fold will make every reasonable effort to notify the customer.

Customers are responsible for ensuring laundry is available during the agreed pickup window.

Where collection or delivery cannot be completed due to inaccessible premises, unavailable laundry or incorrect access information, additional service charges may apply.

6. Care of Garments

Every garment entrusted to Caulfield Fresh Fold is treated with the utmost care using premium laundry products and industry-standard laundering procedures.

Customers are responsible for advising Caulfield Fresh Fold prior to collection of any garments requiring special handling, including but not limited to:

  • Delicate fabrics

  • Wool, silk, linen or cashmere

  • Hand wash only garments

  • Dry-clean only garments

  • Garments requiring cold wash only

  • Colour run risks

  • Garments with embellishments, beads, sequins or decorative finishes

  • Vintage, sentimental or high-value garments

  • Existing damage, loose stitching or missing buttons

Customers should ensure care labels remain attached wherever possible.

Where no special handling instructions are provided, by the customer to Caulfield Fresh Fold, garments will be laundered in accordance with Caulfield Fresh Fold's standard laundering procedures.

7. Customer Responsibilities

Customers agree to:

  • Empty all pockets before collection.

  • Remove valuables and personal belongings from garments.

  • Notify Caulfield Fresh Fold of any special care requirements prior to collection.

  • Ensure laundry is securely packaged for collection.

  • Ensure laundry is free from hazardous substances, excessive moisture or contaminants.

  • Ensure pets or other hazards do not prevent safe collection or delivery.

Caulfield Fresh Fold accepts no responsibility for damage or loss arising from items left inside garments, including but not limited to:

  • Cash

  • Jewellery

  • Watches

  • Keys

  • Mobile phones

  • Earbuds

  • Pens or permanent markers

  • Lip balm or cosmetics

  • Batteries

  • Electronic devices

  • Sharp objects

8. Damage & Liability

Whilst every reasonable care is taken, Caulfield Fresh Fold accepts no responsibility for:

  • Normal wear and tear

  • Fabric shrinkage

  • Colour fading or dye transfer

  • Weak or aged fabrics

  • Manufacturer defects

  • Existing damage not disclosed prior to laundering

  • Damage resulting from inaccurate or missing care instructions

  • Damage resulting from garments not suitable for machine laundering

Compensation for any proven negligence by Caulfield Fresh Fold shall be limited to the fair market replacement value of the individual garment, having regard to its age, condition and original purchase price where reasonably available.

Under no circumstances shall Caulfield Fresh Fold be liable for indirect, consequential or incidental losses.

9. Membership Changes & Cancellation

Memberships may be upgraded, downgraded or cancelled by providing a minimum of 7 days' written notice.

Membership pricing, inclusions and service schedules may be reviewed periodically.

Customers will receive reasonable notice prior to any changes taking effect.

10. Service Availability

Caulfield Fresh Fold reserves the right to reschedule collections or deliveries where necessary due to:

  • Public holidays

  • Severe weather

  • Vehicle breakdown

  • Staff illness

  • Equipment failure

  • Operational requirements

  • Other unforeseen circumstances beyond our reasonable control

Customers will be notified as soon as reasonably practicable where rescheduling is required.

11. Service Area

Memberships are available only within Caulfield Fresh Fold's designated service areas.

Customers relocating outside these service areas may be required to amend or cancel their membership.

12. Right to Refuse Service

Caulfield Fresh Fold reserves the right to refuse, suspend or discontinue service where:

  • Laundry presents an unacceptable health or safety risk.

  • Laundry is contaminated with hazardous chemicals, bodily fluids or biohazardous materials.

  • Items are excessively soiled beyond normal domestic use.

  • Items are likely to damage equipment or other customers' garments.

  • Customers repeatedly fail to meet payment obligations.

  • Customers engage in abusive, threatening or inappropriate behaviour towards staff.

Where reasonably practicable, customers will be advised of the reason for refusal.

13. Privacy

Your personal information is collected solely for the purpose of providing our services, communicating with you, processing payments and administering your membership.

Your information will never be sold or disclosed to third parties except where necessary to provide our services or where required by law.

Personal information is managed in accordance with our Privacy Policy available on our website.

14. Unclaimed Laundry

Completed laundry not collected or accepted within 60 days of completion, despite reasonable attempts by Caulfield Fresh Fold to contact the customer, may be donated, disposed of or otherwise dealt with at the sole discretion of Caulfield Fresh Fold.

Outstanding invoices remain payable.

Caulfield Fresh Fold reserves the right to charge reasonable storage fees for laundry remaining unclaimed beyond 30 days.

15. Force Majeure

Caulfield Fresh Fold shall not be liable for any delay or failure to perform its services where such delay or failure results from circumstances beyond its reasonable control, including but not limited to severe weather, natural disasters, government restrictions, industrial action, utility outages or other unforeseen events.

16. Acceptance of Terms

By submitting a booking request, purchasing a membership or using any service provided by Caulfield Fresh Fold, you acknowledge that you have read, understood and agree to be bound by these Terms & Conditions.